Terms of service
OVERVIEW
Welcome to ZeloKart. These Terms of Service ("Terms") apply to your use of the PetlyLove website and to purchases made through our online store.
By accessing our website, browsing our products, or placing an order, you agree to these Terms and our Privacy Policy.
If you do not agree with these Terms, please do not use our website or place an order.
SECTION 1 – ELIGIBILITY AND USE
By using our website or placing an order, you confirm that the information you provide is accurate and complete.
You agree to use our website only for lawful purposes and not to misuse, interfere with, or attempt to gain unauthorized access to our website, systems, or services.
SECTION 2 – PRODUCTS AND PRICING
ZeloKart offers a range of general merchandise, including kitchen tools, home essentials and other everyday products.
We make reasonable efforts to display product images, descriptions and prices accurately. However, minor differences in colour or appearance may occur due to screen settings or lighting.
Product availability and prices may change without prior notice. We reserve the right to correct errors, update product information or discontinue products where necessary.
SECTION 3 – ORDERS AND PAYMENT
When you place an order, please ensure that your contact details, shipping address and other information are accurate.
We reserve the right to cancel or refuse an order in cases such as suspected fraudulent activity, incorrect pricing or product unavailability.
Available payment methods will be displayed during checkout. Cash on Delivery may be available for eligible orders.
SECTION 4 – SHIPPING AND DELIVERY
Orders are processed and shipped according to product availability and our fulfilment arrangements.
Estimated delivery times are provided for guidance only and may vary depending on your location, courier service, weather conditions or other circumstances beyond our control.
We will make reasonable efforts to help resolve delivery-related issues.
SECTION 5 – RETURNS AND REFUNDS
Returns, replacements and refunds are handled according to our Return and Refund Policy.
If your product arrives damaged, defective or incorrect, please contact us within the period specified in our Return and Refund Policy.
Please review that policy before placing an order.
SECTION 6 – ERRORS AND INACCURACIES
Occasionally, our website may contain typographical errors, inaccurate descriptions, incorrect prices, or other mistakes.
We reserve the right to correct errors, update information, and cancel affected orders where appropriate and permitted by law. If a paid order is affected, we will communicate with the customer and arrange any applicable refund
SECTION 7 – INTELLECTUAL PROPERTY
The ZeloKart name, logo, website content, text, graphics, images, product descriptions and other original materials displayed on our website are owned by or used by ZeloKart with appropriate rights or permission, unless otherwise stated. You may access and use our website for personal and lawful purposes. You must not reproduce, copy, modify, distribute, sell, publish or commercially exploit our website content without our prior written permission, except where permitted by law.
SECTION 8 – THIRD-PARTY SERVICES
We may use third-party service providers to operate parts of our store, including payment processing, order fulfillment, shipping, analytics and other services. These third-party providers may process information as necessary to provide their services. Your use of third-party services may also be subject to the terms and policies of those providers.
SECTION 9 – ACCURACY OF INFORMATION
We make reasonable efforts to keep the information on our website accurate and up to date. However, there may occasionally be errors, inaccuracies or omissions relating to product descriptions, prices, availability or other information. Where permitted by law, we reserve the right to correct errors and update information. Nothing in this section limits any rights you have under applicable consumer law.
SECTION 10 – PROHIBITED USE
You agree not to use our website:
- For any unlawful purpose.
- To engage in fraudulent or misleading activity.
- To interfere with the security or operation of our website.
- To attempt to gain unauthorized access to our systems or accounts.
- To copy or misuse our website content or intellectual property without permission.