Refund policy
At ZeloKart, we want our customers to be satisfied with their purchases. Please read our Return and Refund Policy carefully before placing an order.
Return Eligibility
We carefully check our products before dispatch. If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
To help us review your request, please provide:
- Your order number.
- Clear photographs of the product and the issue.
- An unboxing video, if available.
- Photographs of the original packaging, where applicable.
Our team will review the information and inform you of the next steps.
Damaged, Defective, or Incorrect Products
If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order details and supporting photos or videos.
We will review the issue and, where eligible, arrange an appropriate resolution, such as a replacement or refund.
Please do not return any product before receiving instructions from our support team.
Non-Returnable Situations
Returns or refunds may not be approved for:
- Products damaged due to misuse or improper handling after delivery.
- Products returned without prior approval.
- Requests that do not meet the applicable return conditions.
Any exceptions will be assessed on a case-by-case basis and in accordance with applicable consumer protection laws.
Order Cancellation
If you wish to cancel an order, contact us as soon as possible at support@zelokart.com.
Cancellation may be possible before production begins, but it cannot be guaranteed. Once production has started, cancellation may not be possible.
Refund Processing
If your refund request is approved, we will inform you about the refund process.
Refunds will generally be processed through the original payment method, where possible. The time taken for the refund to appear in your account may depend on your bank or payment provider.
If a replacement is agreed upon, we will share the relevant details with you.
Lost or Undelivered Orders
If your order has not arrived within the expected delivery period, please contact us at support@zelokart.com with your order number.
We will review the tracking information and coordinate with the relevant shipping provider to investigate the issue. A replacement or refund may be considered after the shipment status has been verified and in accordance with applicable law.
How to Request a Return or Refund
To submit a request, email us at:
Email: support@zelokart.com
Subject: Return or Refund Request – [Your Order Number]
Please include your order number, a description of the issue, and any relevant photographs or videos.
Our team will review your request and respond with the next steps.
Contact Us
For any return or refund questions, please contact:
Email: zelokart0@gmail.com