Shipping policy

Shipping Coverage

ZeloKart currently aims to serve customers across India, subject to product availability and delivery serviceability at the customer's pin code.
Shipping availability and charges may vary depending on the delivery location and the shipping option available at checkout.

Order Processing

Orders are processed after order confirmation and verification of the details provided by the customer.

Order processing and dispatch times may vary depending on product availability and fulfilment requirements.

Estimated Delivery Time

Estimated delivery time is generally 3–7 business days after dispatch, depending on the delivery location and courier service.

Delivery to remote areas may take longer. Delays may also occur due to weather conditions, courier issues, public holidays or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before the customer completes the order.

Any free-shipping offer will apply only when it is specifically displayed or advertised by ZeloKart and the applicable conditions are met.

Order Tracking

Once an order has been dispatched, tracking information will be shared where available.
Customers can use the tracking details to check the shipment status. Tracking updates may occasionally be delayed depending on the courier service.

If tracking information is unavailable or the shipment appears delayed, please contact our customer support team.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address, pin code, and contact number when placing an order.
If incorrect or incomplete information causes a delivery failure or return to the sender, additional shipping charges may apply for reshipment, where permitted by applicable law.

Please contact us as soon as possible if you notice an error in your shipping details. Changes cannot be guaranteed after an order has entered processing or been dispatched.

Delayed, Lost, or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact us with your order number.
We will review the shipment status and, where appropriate, coordinate with the shipping provider to investigate the delay or confirm whether the parcel has been lost.

Any replacement or refund will be handled in accordance with our Return and Refund Policy and applicable consumer protection laws.

Damaged Packages

If your package arrives visibly damaged or the product inside is damaged, please contact us within 7 days of delivery.

Please provide your order number, clear photographs of the product and packaging, and an unboxing video if available. This information will help us investigate the issue.
Please refer to our Return and Refund Policy for further details.

Contact Information

For shipping-related questions or assistance with your order, contact:
Store Name: ZeloKart
Email: support@zelokart.com
Website: zelokart.com

Our team will do its best to assist you with your shipping concerns.